If you would like to preemptively clear all cached addresses from Outlook, you can do so with the following steps. You are now able to resend your email message to that contact.After clicking Check Names, the email address and contact will now be re-saved and cached in your Outlook application.Once the complete email address is entered click the Check Names button in Outlook.Start retyping the contact's email address, but don't click anything until the complete email address is entered.The contact is now removed from the local cache.
To the right of the contact's information, there is a small X - Click this X to remove the contact.You will notice a pop-up below the "To" field that contains the contact's information.Start typing the name or email address for the contact you'd like to send to.Remove a Single Cached Contact from Outlook (Recommended) Clear the entire cache for all contacts.Remove just the one contact you're noticing the issues with.To resolve the error, there are two options: After a mailbox move, this cached contact information may not update in time to point to the new Microsoft 365 email system, and like an out-of-date phone book, is instead still referencing the information for where the contact used to be in the old email system. Below is an example of the bounceback message: (RPG) on 9:33 AM You do not have permission to send to this recipient. Unfortunately, about the only thing you can count on is that you cannot count on bounce messages. The thing that gets me is the recepient is receiving these emails, but we still receive the bounceback. They can help you fix a problem with an email you’ve sent, or they can simply be another message in a big pile of spam. These errors can occur because your Outlook application saves-or "caches"-information for email addresses that you have sent messages to in the past. Email bounce messages are both annoying and informative.
Scenario Two - Email Bounce-back "Your email program is using outdated address information"Īfter sending an email message to a contact I know is valid, I receive a bounce-back email message that says "Your email program is using outdated address information for:" along with a lot of cryptic text and IT related information. I've selected a contact to send an email to that I know is valid, but Outlook is showing a message that "We won't be able to deliver this message because the email address is no longer valid". Scenario One - Email Address Is No Long Valid If your mailbox has recently been migrated to Microsoft 365, and you have received either of the 2 following error or warning messages when attempting to send an email, please follow the steps below to resolve the error.
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